Return & Exchange
Delivery:
We generally ship the orders within 24 working hours and send you tracking by E-mail and whatsapp. Delivery is through registered couriers and in some cases through Indian Post. We strive that product reaches you in 4-5 days maximum from placing the order. In some cases, there can be delay and we make it point to inform you about the same about any such delays.
Exchange / Return Policy
No Questions Asked!!
Beautiful Spaces. That’s all we want. So anything that you don't absolutely love, we accept Return / Exchange without any questions. You can file the same on the website itself and entire process is online. So shop without worrying about returns or you being stuck with products you don't love.
Link to file Exchange / Return
https://www.urbanspacestore.in/apps/return_prime
Process & Schedule of Charges (Exchange)
- Charges - NIL (ZERO).
- Tentative Process time - 7-8 days from day of filing exchange
Process & Schedule of Charges (Returns)
Under Returns, we give you 2 option of Refunds - Store Credits & Bank Refund.
Process & Schedule of the same are as below.
Store Credits - Most used method by our customers.
- Charges - NIL (ZERO).
- Tentative Process time - 4-5 days from day of filing return
Process : File return on website, wait for products to be picked up. Once we receive the products back & QC is done, we issue the store credits.
No amount is deducted from item / order value and the store credits will have 1 year validity. You can purchase any product using the same from our webstore.
Bank Refund or any other mode (except Store Credits) - Non smart way to return products.
- Charges - Rs. 100/- per item qty or 10% of order value, whichever is higher.
- Tentative Process time - 14-15 days from day of filing return
Why do we charge - We have to bear 2 side shipping which is approximately 300for us, against which we are charging 1/3rd only - that is 100/- per qty.
Note : Refund for COD orders will be strictly through STORE CREDITS only.
Important points to note:
- Return/ Exchange request has to be raised within 7 days of order delivery.
- All Products except Customized ones and tiebacks are eligible for returns & exchange. Product to be returned / exchanged has to be unused and in original packaging. Click here to know more
- Company reserves the right to deny or revoke replacement / refund if product received back is damaged / used / incorrect.
- For damaged / defective item received, we will send replacement product or give STORE CREDIT, but will not cancel the order or issue bank refund.
- Any delivery charge (COD / Express) paid while ordering will not be eligible for refund.
- Maximum times an order can be exchanged is 2. After that order cannot not be exchanged / returned.
- Carpets/Blankets can be exchanged only once. if 2nd time exchange is required, exchange fees of 500/- will be applicable. Please refer to the details mentioned on the product/catalogue.
- On some pin codes, our return pickup service might not be available. In such cases we will request you to courier us back the product. Reimbursement for the same is 50/- per item quantity sent back.
- Cancellations will only be possible till the order has not been dispatched from our warehouse.
- Its our endeavor to deliver product as per the pictures you see and the sizes mentioned, but due to different screen resolution, there can be minor color variations in actual products vs pictures on website. Also due to natural variance in manufacturing processes, there can be 3-5% variance / tolerance in the product sizes. Both the above deviations will not make case for 'FREE RETURN'. Of course if you don't like the product colors and it is not fitting, exchange is always available or return as per policy.
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Let customers speak for us
Awesome! Very beautiful and quality products. Thank you Urban Space.
Very nice bedsheets and comfortors perfect for making your room a cozy space to spend some time in
Just wow 🤩 awesome product..happy for this purchase
The product is really good!! as it is shown in the website. Very happy with the quality of the product.
Curtains are same as shown on website.
Pretty vibrant plus to my surprise, I got 3 beautiful cushion covers along with them.
Someone looking for the same , can go ahead with Urban spaces.
As far as cloth is concerned, its pure cotton, gives a feel of jute cotton. Print is on one side.
Very beautiful & elegant.
I really Don't expect this type of quality but it's highly recommended. The best product I received. Happy with my purchase
Just looking like a wow! Beautiful products.
The fabric, design, pattern and quality is very good. Highly recommended.
I am happy with the quality/design of the curtain.
I wanted to buy one more single curtain of same design, which is not possible right now, only pack of 2 can be bought.
I loved the curtains. I went with Taupe colourway and it adds such a definition to the whole look of the balcony windows. Definitely go for it!
Beautiful! As expected.
It’s pure cotton. One’s cracked heels won’t get stuck which is definitely a positive point. Ordered King size which is huge. Handful of sheet to tuck in. There is a bit colour difference like in the pic it’s white but actually it is off white to pale yellow .
I bought this curtain for my guest house.It made a magic, it looks classy and worth for money.Excellent quality.Urban space is one of my all time favourite.Also they deliver the product on time.Thanks to Urban space keep up your good work....
I received a set of 3 cushion covers with floral print. Fits perfectly on the 16'×16' cushions. Thank you for sending them.
Frequently Asked Questions
What sizes are available for these curtains?
We offer a range of curtains for windows and doors, with options for customization to suit your specific needs:
Standard Sizes comes in 5 ft, 7 ft and 8 ft while the standard width remains 4 ft.
Custom Sizes: We offer customization according to your requirements, while the standard width remains 4 ft. Whether you need curtains for your living room, bedroom, or designer curtains for your home, we have the perfect size for every space.
Are these curtains machine washable or dry clean only?
Yes, these home curtains are easy to care for and are machine washable. You can also hand wash them, making them perfect for any home, whether you need kitchen curtains or curtains for your living room.
Do these curtains provide complete blackout or just room darkening?
These window curtains block 60-65% of the light, keeping your space bright and airy while maintaining privacy. If you need more light control, consider our blackout curtains.
Are these curtains suitable for use in humid environments?
Our curtains are designed for humid environments, crafted from moisture-resistant materials to prevent mold and mildew. They're durable and maintain their beauty over time, ideal for spaces prone to humidity.
Do these curtains come with tiebacks?
Yes, Urban Space curtains come with tiebacks, adding a stylish touch to your curtains for the drawing room, living room, or any other space.
How do I measure my windows for these curtains?
To measure your windows for these double curtains or door curtains, measure the width and height of your window. For a fuller look, choose curtains that are 1.5 to 2 times the width of your window. For length, decide if you want them to brush the sill, the floor, or puddle slightly.
Can these curtains be used in a room with direct sunlight?
Yes, you can use cotton curtains in rooms with direct sunlight. However, if the light exposure is prolonged, consider switching to our blackout curtains for better protection and light control.
Are these curtains fade-resistant?
Yes, our curtains are designed to be fade-resistant, ensuring that your red curtains, yellow curtains, or any color choice remain vibrant over time.
Are these curtains safe for children?
Yes, our cotton curtains are safe for children, making them ideal for any room in your home, including children's bedrooms.
Do these curtains provide thermal insulation?
No, these curtains do not provide thermal insulation. For thermal benefits, consider our specialized thermal curtains.
Can I return the curtains if they don’t match my living room wall?
Yes, you can easily return your curtains within 7 days if they don't match your decor. We offer a hassle-free return process and a bank refund, allowing you to experiment and find the perfect addition to your home.
